Welcome to Dermatics India! Your privacy and trust are important to us. This Privacy Policy explains the types of information we collect, how we use it, the steps we take to protect it, and your rights and choices regarding your information.
Dermatics India is the official consumer brand owned, managed, and operated by AMETROS, the legally registered company responsible for providing all products, services, consultations, and data handling within the app.
By using this app, you acknowledge that all services are provided by Ametros under the Dermatics India brand, and the app is published under the correct legal entity, as required by Apple App Store policies.
We collect various types of information to provide and improve our services. This includes:
Personal Information: Your name, contact details (email, phone), delivery address, payment information, and other details required for processing orders.
Order History: We maintain records of previous orders to personalize your experience.
Third-Party Data Collection: We use Cashfree (payments), zegoCloud (video calls), and Google Firebase (service improvement). These providers collect data under their own policies.
Device Data: Device type, operating system, and unique identifiers for performance optimization and troubleshooting.
Location Data: We do not collect precise location. Only IP-based general location (city/country) is used for fraud prevention and shipping estimation.
We use your information to provide and enhance your shopping and service experience:
Order Processing: For accurate order delivery and secure transaction handling.
Customer Support: To resolve issues and provide better service.
Service Improvement: Analysis to improve app functionality, security, and user experience.
Personalized Recommendations: Suggestions based on browsing and order history.
Marketing and Promotions: With your consent, we may display offers and new product updates in the app.
Data Sharing: We share data only as needed for:
Security: We use SSL and industry-standard safety protocols to protect your data.
Data Retention: We retain your information as long as your account is active or required for legal or transactional processes.
Access/Update: You can update your profile information through your account settings.
Data Deletion: You can request deletion of your account and associated data by contacting us at support@dermatics.in. All requests are honored unless legal obligations prevent deletion.
We use cookies to enhance and personalize your experience:
Session Cookies: Active during one session to remember your preferences.
Persistent Cookies: Remain after sessions to personalize your experience.
You may disable cookies in your browser settings, but some app features may not function properly.
If you have questions or concerns, reach out to us:
Brand: Dermatics India
Legal Entity Operating the Brand: AMETROS
Email: support@dermatics.in
Phone: +91 9428763544
Dermatics India is a brand owned and operated by Ametros. All services, data handling, and operations within the app are carried out under Ametros, the legally registered company associated with this app’s official seller account.
By using Dermatics India, you agree to the collection, use, and sharing of information as outlined in this Privacy Policy. If you do not agree, please discontinue the use of our services.